Safety Tips

Both the buyer and the seller will receive unique codes after checkout, and each user will have to exchange the codes to enable to check in (“Check-In”). After a few hours, Vibelyst will send a follow up email to each user to see how the process went. Users are strongly encouraged to respond to the emails as soon as possible, as Vibelyst will continue to reach out and confirm that the transaction was completed and the users are safe. If there is a pre-appointed emergency contact, they will be notified 22 hours after the check in.

The emergency contact feature is meant to be an additional layer of security to our users. This field is optional in your profile

If you don’t respond back to our email check-ins after 22 hours, we will send a text message to your emergency contact to make sure you are safe. We will only reach out to your emergency contact if you do not respond to our emails after checkout.

It would be best to meet in person in a public setting. Look at this map to evaluate the areas around the proposed meeting site, and always take basic safety precautions regardless of where you’re meeting the person.

You should inspect your item before you purchase, but it is not required. After you both confirm the purchase, there is no way to stop the transaction.

You and the other person should chat and discuss the items before preconfirming the bid. If the item is not in proper condition, then do not carry through to accept the preconfirmation. It is in your best interest to inspect the item, and then accept the bid. Once you have accepted the pre-confirmation, there is no way to get out of the deal. Speak now or forever hold your peace.

You should only preconfirm as many bids you wish to accept. You can accept as many bids as possible and preconfirm as many as you’d like. Keep in mind that once the preconfirmation is accepted then you and the other user are locked in to this transaction permanently.

We actually encourage you to not share any of your personal information, including your phone number, email, and address.You can communicate safely and securely through the Vibelyst messaging platform.

Probably not. We want you to be safe, so unless it’s absolutely unavoidable please meet in a public space. Always tell a friend or family member in advance that you’re meeting someone!

Ugh, that’s the worst. You can email our team at contact@vibelyst.com and we will review the issue.

If you have any more questions, please email us at contact@vibelyst.com